Terms of Service
& Privacy Policy

Purple Snow AI provides the following services to clients:

• Custom AI chatbot design, development, and deployment for business websites
• Monthly chatbot hosting, maintenance, and content updates
• Appointment booking system integration including Calendly and Google Calendar
• Bilingual (English and Spanish) chatbot support
• SMS notification setup where applicable
• Analytics and reporting on chatbot performance
• Instagram and social media chatbot integration
• Custom domain and subdomain configuration under purplesnow.ai

Services are delivered as described in the package selected at time of purchase. Purple Snow AI reserves the right to modify service offerings with 30 days written notice to active clients.

A one-time non-refundable setup fee is due in full before any work begins. Work will not commence until payment is confirmed.

• Monthly fees are billed automatically via Stripe on the same date each month
• The first monthly payment is due 30 days after the setup fee is paid
• Failure to pay within 7 days of the due date may result in service suspension
• Suspended services will be restored within 24 hours of payment received
• All prices are in USD and subject to change with 30 days written notice

Accounts more than 14 days past due are subject to a $25 late fee. Accounts more than 30 days past due may be terminated without further notice.

Monthly subscription fees are non-refundable once a billing cycle has begun. Clients who cancel mid-cycle retain access through the end of the paid period.

• If Purple Snow AI fails to deliver the agreed chatbot within 14 days of receiving all required client information, a full setup fee refund will be issued
• If the chatbot experiences downtime exceeding 72 consecutive hours due to our error, a prorated credit will be applied
• Refund requests must be submitted in writing to hello@purplesnow.ai within 7 days of the qualifying event

Purple Snow AI retains full ownership of all code, templates, systems, workflows, and methodologies used to build and deploy client chatbots. This includes:

• The chatbot template and underlying code architecture
• The AI prompt engineering and system prompts
• The deployment infrastructure and processes
• The Purple Snow AI brand, logo, and all associated marks

Clients retain full ownership of their business information. Clients grant Purple Snow AI a limited license to use this content solely for building and operating their chatbot.

• Provide accurate and complete business information within 5 business days of setup fee payment
• Notify Purple Snow AI within 48 hours of any changes to business information
• Maintain an active Calendly account if booking integration is included
• Not share, sell, or sublicense access to the chatbot without written consent
• Ensure business compliance with all applicable laws and regulations
• Not use the chatbot for any illegal, deceptive, or harmful purposes
• Respond to communications from Purple Snow AI within 3 business days

Failure to provide required information within 14 days of setup fee payment may result in project delay without refund.

This includes but is not limited to:

• Loss of revenue, profits, or business opportunities
• Loss of data or business information
• Damage to reputation or goodwill
• Costs of substitute services
• Any damages resulting from third-party service outages

Our total liability to any client shall not exceed the total amount paid in the three months preceding the claim.

Purple Snow AI does not guarantee any specific business outcomes including increased revenue, bookings, leads, or client retention. Results vary by business, industry, location, and client participation.

We guarantee delivery of the chatbot as described in the selected package. We do not guarantee that the chatbot will increase your business revenue.

• Clients may cancel at any time with 30 days written notice to hello@purplesnow.ai
• Cancellation takes effect at the end of the current billing cycle
• No partial refunds for unused time in a billing period
• Upon cancellation the chatbot will be taken offline and subdomains deactivated
• Client data will be retained for 30 days then permanently deleted

We reserve the right to terminate services immediately and without refund if:

• The client violates any provision of these terms
• The client uses the chatbot for illegal or harmful purposes
• Payment is more than 30 days overdue
• The client engages in abusive or threatening behavior toward our staff

Both parties agree to keep confidential any proprietary information shared during the business relationship. This includes Purple Snow AI's technical methods and pricing structures, and client business strategies and customer data.

This confidentiality obligation survives termination of the agreement for a period of 2 years.

• Business information provided during onboarding
• Payment information processed securely through Stripe — we never store card details
• Communication records including emails and messages
• Chatbot conversation data for service improvement

• To build, deploy, and maintain your chatbot
• To process payments and manage your account
• To communicate with you about your service
• To improve our services and develop new features

• All data is transmitted over encrypted HTTPS connections
• Payment processing handled entirely by Stripe — PCI DSS compliant
• We do not sell, rent, or share your information with third parties
• Client data retained for 30 days after termination then permanently deleted

Conversations between your customers and the chatbot are not permanently stored by Purple Snow AI. Data is processed in real time and not retained beyond the active session.

The chatbot service may not be used for:

• Any illegal activity or in violation of applicable law
• Harassment, abuse, or threatening behavior toward users
• Collecting personal information without proper consent
• Spreading misinformation or deceptive content
• Adult content, gambling, or services targeting minors
• Spamming or unsolicited communications
• Impersonating any person, business, or organization

Our services rely on third-party platforms including Anthropic (AI), Vercel (hosting), Stripe (payments), and Calendly (booking). Purple Snow AI is not responsible for any outages, changes, or discontinuation of these services.

If a critical third-party service permanently discontinues, Purple Snow AI will notify clients within 7 days and make reasonable efforts to migrate to an alternative within 30 days.

In the event of a dispute both parties agree to first attempt resolution through good faith negotiation. If negotiation fails within 30 days, disputes shall be resolved through binding arbitration in the state of California.

The client waives the right to participate in a class action lawsuit against Purple Snow AI. All disputes must be brought individually.

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions.

Purple Snow AI reserves the right to modify these terms at any time. Clients will be notified of material changes via email at least 30 days before changes take effect. Continued use of the service after the effective date constitutes acceptance of the new terms.

The most current version of these terms will always be available at purplesnow.ai/terms.

These Terms of Service and Privacy Policy constitute the entire agreement between Purple Snow AI and the client and supersede all prior agreements, understandings, and representations.

If any provision of this agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.